Service Reliability EngineeringL1 · FoundationBalances service availability, performance and change velocity using measurable reliability objectives. It applies error budgets, capacity analysis, failure-mode thinking, automation and post-incident learning to reduce recurring operational work and produce resilient, recoverable services.
Expected in this role: Understands the basics and applies them to defined work with guidance and feedback.Observability EngineeringL1 · FoundationDesigns telemetry that reveals system health and behaviour through metrics, logs, traces and actionable alerts. Practitioners establish service indicators, dashboards and diagnostic context, enabling rapid detection, investigation and learning while limiting noise and monitoring blind spots.
Expected in this role: Understands the basics and applies them to defined work with guidance and feedback.Infrastructure EngineeringL1 · FoundationDesigns, configures and maintains compute, storage, operating-system and connectivity foundations. Uses capacity, availability and performance requirements to select architectures, establish build standards, manage lifecycle changes and produce supportable infrastructure configurations, diagrams and operating documentation.
Expected in this role: Understands the basics and applies them to defined work with guidance and feedback.Infrastructure as CodeL1 · FoundationDefines infrastructure and platform configurations as version-controlled, repeatable code. Practitioners design reusable modules, manage state and dependencies, apply review and testing controls, and automate deployment, producing consistent environments with traceable changes and reduced manual configuration risk.
Expected in this role: Understands the basics and applies them to defined work with guidance and feedback.Makes cloud consumption economically transparent and accountable by connecting technical usage with financial information. Practitioners allocate costs, analyse demand, forecast expenditure and identify optimisation choices, producing actionable insights that balance performance, resilience and security with budget constraints.
Expected in this role: Understands the basics and applies them to defined work with guidance and feedback.Cloud PlatformsL1 · FoundationUses cloud compute, storage, networking and management concepts to shape scalable infrastructure. Evaluates workload requirements, configures platform resources and access, monitors consumption and resilience, and documents deployment patterns and operational controls across cloud and hybrid environments.
Expected in this role: Understands the basics and applies them to defined work with guidance and feedback.Cloud ArchitectureL1 · FoundationStructures cloud solutions by defining service boundaries, connectivity, identity, resilience and deployment patterns. It evaluates functional and quality requirements against technical constraints, documenting architecture decisions, reference patterns and trade-offs that guide implementation and evolution.
Expected in this role: Understands the basics and applies them to defined work with guidance and feedback.CybersecurityL1 · FoundationProtects infrastructure through secure configuration, access control, vulnerability handling and layered safeguards. Assesses threats and technical exposure, applies proportionate controls, validates remediation and records security decisions and evidence without undermining service availability or operational maintainability.
Expected in this role: Understands the basics and applies them to defined work with guidance and feedback.